Work with appeals of citizens and legal entities

You can get answers to questions as part of information interaction between the bank and customers on banking products and services by contacting the  Bank's Call Center at 136 or the following numbers :  +375 (17) 218 57 77; +375 (29) 198 57 77 (А1); +375 (29) 888 57 77 (МТС); +375 (25) 999 57 77 (Life :).

Legal entities and individuals of the Republic of Belarus have the right to contact the organization by way of filing:

• written
• electronic
• verbal appeals (personal visits)
• by leaving a comment or suggestion in the book of comments and suggestions (individuals only)

 

Please note that, in accordance with Law No. 300-З, appeals will be reviewed within a period of no more than 15 days, and appeals requiring additional study and verification within a period no longer than one month. 

The applicant has the right to withdraw his appeal before considering it on the merits by submitting a corresponding written appeal. The withdrawal of an electronic appeal is carried out by submitting a written application or sending an appeal in electronic form in the same way as the electronic appeal was sent. 

Open door schedule - top management, regional directorates and their structural subdivisions