ABCs of Card Safety

10 simple rules to keep your card safe

1. Do not leave the card in places where its information may be accessible to public.
2. Keep the card separate from PIN, cash and documents.
3. Do not disclose the card number to anyone to prevent its unauthorized use.
4. Do not disclose your card details if someone called you and introduced himself as a representative of a bank, a famous company, a hotel etc. Such call may cause fraudulent transaction which you consider legitimate.
5. Do not pass the card to another person, except for employees of merchants and banks for conducting transactions with the card.
6. Never lose your card out of sight when paying for your purchases and bills in the shops, restaurants, hotels etc. If this happens, in case there is a suspicion that the card data may have been illegally copied, immediately contact the customer support service or your bank. Do not attempt to expose a fraud by yourself.
7. Do not use the card to make purchases through Internet sites that do not special software to protect bank card information, or the ones you do not trust.
8. Never throw away the card receipts or slips as they contain the card number and the information on the transaction.
9. When withdrawing cash from the ATM, cover the keypad with your free hand while entering the PIN. By doing so, you will prevent the fraudsters from spying on your PIN or recording it on the video. If you suspect that the card data or PIN may have been copied, contact the 24-hour customer support service or the bank, and, if necessary, block the card.
10.  Perform monthly checks of card transactions on the basis of card account statement. In case of discrepancies immediately contact your local bank office.

Customer support service

Contact your customer support service:

•     If the card has been lost;
•     To block (unblock) the card;
•     To inquire about your card/account balance;
•     To put the card on the stop-list.

For any issues related to your bank card (Visa, MasterCard, BelCard), please contact the 24-hour customer service of JSC "Bank Processing Centre" at +375 17 299 25 25 (26).